1The free trial
Every account starts with a free trial of 14 days. No card is taken to start it, and nothing is charged when it ends. The assistant pauses until you choose a plan, and your records stay yours to read.
2Paying for a plan
A plan is paid monthly, in advance, through Razorpay. Razorpay handles your card or UPI details; we never see them. Taxes are added where the law requires, and shown before you pay.
3Cancelling and refunds
Cancelling. You can cancel at any time in Settings, then Plan, with Cancel subscription. The assistant keeps answering until your paid month ends. No further month is charged.
Refunds. A month that has started is not refunded. The exception: our fault kept the service down over three days running. That month is then refunded in full, on request. Charged by mistake, for example twice for one month? The extra charge is refunded in full.
How to ask. Write to support@everprex.com with your shop's name and the date of the payment. We refund through Razorpay, to the card or UPI account the payment came from. Razorpay says a refund reaches you in 5 to 7 working days.
4What we do not refund
Meta bills you directly for messages on your WhatsApp number, after a free monthly allowance. We do not collect that charge, so we cannot refund it. Ask Meta about it in your WhatsApp Business account.
We never hold your customers' money. They pay you directly, so a refund to one of your customers is between you and them.
5Who to write to
support@everprex.com
Everprex (Sole Proprietorship)
The full Terms of Service apply.